Refund and Returns Policy – EF GROUP LLC
At EF GROUP LLC, we want to ensure our customers are completely satisfied with their purchases. Please read our policy regarding physical goods and digital products below.
- Physical Products (Car Accessories & Spare Parts)
- Returns: Customers can request a return or exchange within 30 days of receiving their physical package.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.
- Return Shipping: The buyer is responsible for return shipping costs unless the item arrived damaged or defective.
- Digital Products (Automotive Diagnostic & Repair Software)
- Software Licenses: Due to the nature of digital goods and immediate license key activation, all software sales are final and non-refundable once the digital license has been delivered via email.
- Technical Support: If you experience issues with software installation or activation, our support team will assist you to ensure it functions perfectly.
- Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original method of payment within 5-7 business days.
For any questions, contact us at: info@efgroup-llc.com